It’s not just the convenient location, but the swift-moving check-in and security, wide range of food and beverage choices, and ample free Wi-Fi that make Jacksonville International Airport (JAX) a standout for travel. You can get from your gate to baggage claim in less than 10 minutes! In fact, JAX was ranked No. 1 for customer service among all North American airports by the Airports Council International in 2016, 2017 & 2018. On top of that, J.D. Power ranked Jacksonville International Airport (JAX) the third-best medium-sized U.S. airport and well as second in customer satisfaction among medium-sized airports in the 2019 North American Airport Satisfaction Study.
You won’t find many other major U.S. airports with comfy rocking chairs, live music in the foyer, an in-house pianist, an art gallery and such a wide array of shopping, dining and things to do. One of the most beautiful and fun airports in the Southeast, JAX is often described as a relaxing place that feels like home—even when you’re traveling.
Traveling through JAX is a breeze, with just one terminal and one TSA check-in. Even with baggage to check in or pick up, JAX gets you through the gate quickly.
If you’re driving or renting a car, JAX will be a smooth ride. For renters, the rental offices and car lots are right within the airport, with no long shuttle rides to disrupt your trip. Jacksonville International Airport (JAX) is a 15-minute ride from Downtown Jacksonville and all its major hotels.