The Visit Jacksonville team works together to promote Jacksonville as a destination for meetings, conventions and leisure travel.

Meet the Team

Get in touch with the Visit Jacksonville Team.

Get to know the friendly and helpful team at visit Jacksonville. Click through for contact information for every member of our team including sales, convention services marketing, media, and more. 


    Administration

  • Executive Office Administrator
    Pam Ball

    Pam Ball

    Responsible for administrative support and liaison to the Visit Jacksonville Board of Directors and Visit Jacksonville Senior Leadership Team. Responsible for Office Administration including badge/card access for building and garage, office supplies, conference room and teleconference scheduling, building maintenance. Liaison to the TDC and City Council.

    Phone: (904) 421-9157
    Email: pball@visitjacksonville.com


  • Administration

  • Director of Finance & Administration
    Brian Fike

    Brian Fike

    Responsible for all financial aspects of business. Responsible for payroll and benefits administration.

    Phone: 904-421-9155
    Email: bfike@visitjacksonville.com


  • Marketing

  • Vice President, Marketing & Communications
    Katie Mitura

    Katie Mitura

    Manages and leads the marketing, communications, research and visitor services departments. Responsible for identifying market opportunities and short and long-term marketing strategies with the objective of creating and maximizing exposure for the region as a destination for visitors. Manages contract and services of advertising agency. Handles all advertising requests and pitches, collateral pieces, visitor magazine and special event assistance.

    Phone: (904) 421-9160
    Email: kmitura@visitjacksonville.com


  • Communications

  • Communications Manager
    Patty Winters

    Patty Winters

    Manages the Communications and Media Relations efforts at Visit Jacksonville, including the planning and execution of public relations campaigns. Patty is responsible for internal communications, generating content for Visit Jacksonville, and writing press releases, responding to local and national media inquiries.

    Phone: 904-421-9169
    Email: pwinters@visitjacksonville.com


  • Marketing

  • Marketing Manager
    Catherine Jones

    Catherine Jones

    Catherine is responsible for managing Visit Jacksonville’s websites, social media accounts, promotions and other major marketing initiatives alongside the Vice President of Marketing and Communications.

    Phone: 904-421-9166
    Email: cjones@visitjacksonville.com


  • Marketing

  • Research, Reporting, Analytics Manager
    Laurie Kopstad

    Laurie Kopstad

    Laurie oversees the marketing department’s efforts to develop market place analysis of trends of both in tourism and convention marketing. Prepares and develop statistical reports, analysis and content to assist Visit Jacksonville and their partners in their goals.

    Phone: (904) 421-9178
    Email: lkopstad@visitjacksonville.com


  • Marketing

  • Marketing & Communications Administrative Assistant
    Patrice Ross

    Patrice Ross

    Provide Administrative support to marketing and communications departments of Visit Jacksonville. Day-to-day tasks include; media tracking, Jax Ale Trail fulfillment, weekly newsletters and event listings to media and partners.

    Phone: 904-421-9181
    Email: pross@visitjacksonville.com


  • Marketing

  • Visitor Center Operations Manager
    Vicky Koele-Bryan

    Vicky Koele-Bryan

    Manages daily operations of three visitor centers including the center located at Jacksonville International Airport. Leads, recruits, trains, schedules and supervises 12 visitor center staff. Tracks referrals to partner business. Creates exposure opportunities for Visit Jacksonville partners at centers, trade shows and events. Increase presence at Visit Florida Welcome Center I-95.

    Phone: (904) 798-9130
    Email: vkoelebryan@visitjacksonville.com


  • Marketing

  • Visitor Information Advisor
    Monica Pope

    Monica Pope

    Greets and assists walk-in visitors and callers. Processes visitor requests for maps, attraction information and brochures, as well as, non-booked group requests. Responds to written requests for destination information. Refers visitors to Visit Jacksonville partners on a daily basis. Manages all incoming and outgoing mail deliveries. Enters all partner referrals into IDSS and brochure distribution. Manages the set-up and exhibits Jacksonville's visitors information at Visit Florida Welcome Center I-95 and events.

    Phone: (904) 798-9111
    Email: visitorinfo@visitjacksonville.com


  • Sales & Services

  • Vice President, Sales & Services
    Monica Smith

    Monica Smith

    Manages and leads the convention sales and services departments.

    Phone: 904-421-9164
    Email: msmith@visitjacksonville.com


  • Sales & Services

  • Senior Convention Services Manager
    Courtney Hartert

    Courtney Hartert

    Provides convention services to convention, sports and meeting groups. Oversees amenities and services budget. Serves as a resource to meeting planners on how to make their meeting/event a success in Jacksonville. Issue leads and referrals to partners to secure goods and services for meeting planners, and collect paperwork to submit to TDC for grant reimbursements. Manages and plans FAM and client events.

    Phone: 904-421-9176
    Email: chartert@visitjacksonville.com


  • Sales & Services

  • National Accounts Manager
    Karen Townsend

    Karen Townsend

    Promotes Jacksonville to the South, Finance & Insurance and Education markets.

    Phone: (904) 421-9172
    Email: ktownsend@visitjacksonville.com


  • Sales & Services

  • National Accounts Manager
    Bob Doering

    Bob Doering

    Promotes Jacksonville to the Midwest, International, Religious and Fraternal markets.

    Phone: (904) 798-9123
    Email: bdoering@visitjacksonville.com


  • Sales & Services

  • National Accounts Manager
    Veronica Gruber

    Veronica Gruber

    Promotes Jacksonville to the Northeast, and West Coast Corporate, Association as well as Medical/Pharma markets.

    Phone: 904-421-9154
    Email: vgruber@visitjacksonville.com


  • Sales & Services

  • National Accounts Manager
    Lorrie Allen

    Lorrie Allen

    Promotes Jacksonville to the West Coast and Texas regions as well as the Group Tour, Corporate and Association markets.

    Phone: 904-421-9182
    Email: lallen@visitjacksonville.com


  • Sales & Services

  • Meetings Express Manager
    Samantha Crouch

    Samantha Crouch

    Samantha provides support to the Convention Service Department of Visit Jacksonville to ensure groups meeting have a positive experience and successful meeting. As well as, handling all small meetings on behalf of Visit Jacksonville Sales department.

    Phone: (904) 421-9162
    Email: scrouch@visitjacksonville.com


  • Sales & Services

  • Convention Sales Manager

    Becky Parker

    Provides convention services to convention, sports and meeting groups. Serves as a resource to meeting planners on how to make their meeting and event successful in Jacksonville. Issues leads and referrals to partners to secure goods and services to meeting planners.

    Phone: 904-421-9174
    Email: bparker@visitjacksonville.com


  • Sales & Services

  • Sales Coordinator
    Nicole Crawford

    Nicole Crawford

    Provides administrative support for Monica Smith and Karen Townsend. Nicole also assists in handling group tour requests.

    Phone: (904) 421-9159
    Email: ncrawford@visitjacksonville.com


  • Sales & Services

  • Convention Sales & Services Coordinator
    Dawn Lutringer

    Dawn Lutringer

    Dawn assists the convention sales and services teams.

    Phone: 904-798-9111
    Email: dlutringer@visitjacksonville.com



Related Videos

#jaxculture

#JaxCulture

Choose whatever culture you want in Jacksonville, Florida. #jaxculture


We Also Recommend




Brand USA Visit Florida DMAP IntoGo

Stay in touch with everything Jacksonville

Subscribe to our monthly newsletter to receive breaking news, information on local events, featured content, deals and much more.

Sign Up!